TERMS & CONDITIONS
This website is owned and operated by BOBBY CARRINGTON PTY LTD (ABN 21 605 554 256) trading as BOBBY CARRINGTON UNDERWEAR (“Us”, “We”, “Our”).
We will not be liable to any party for any direct, indirect, special or other consequential damages arising out of any use of this website, or any other hyperlinked website, and including, but without limitation, loss of profits, interruption of business, loss of data on your information handling system or otherwise, even if we have been expressly advised of the possibility of such damages.
BOBBY CARRINGTON UNDERWEAR provides no representations or warranties, express or implied, including any implied warranties of fitness for a particular purpose, merchantability or otherwise in relation to any information provided by us on this website.
BOBBY CARRINGTON UNDERWEAR does not warrant that any of the functions contained in the website or your access to the website will be uninterrupted or error-free, or that any notifications, will be made in a timely manner, or at all. The information contained in this website is derived from sources believed to be true and accurate. However, the content may include errors and changes or events may occur which cause the information to be inaccurate or out of date. For various reasons substantial delays may occur before particular information on the website is updated. Accordingly, we do not warrant the reliability, accuracy, currency or completeness of that information and any reliance by you upon that information is at your sole risk. You should satisfy yourself as to the currency and accuracy of any information provided through this website.
All orders placed through this website will be shipped using Australia Post. BOBBY CARRINGTON UNDERWEAR will endeavour to ship an order to you within 2 business days of receiving an order. BOBBY CARRINGTON UNDERWEAR cannot accept responsibility for any delay which may be caused by Australia Post. If you do not receive your order within 10 business days of an order being accepted by BOBBY CARRINGTON UNDERWEAR, please immediately contact our Customer Support Team for an investigation.
BOBBY CARRINGTON UNDERWEAR orders may require signature upon delivery. If no one is at attendance at your address at the time of delivery, your parcel may be taken to your local post office for collection.
We are working on being able to accept international orders. Please check our website for updates.
Once your order has been despatched, you will be notified via email with your tracking number and information on how to track your order. Please allow 24 - 48 hours for your tracking information to become available.
RETURNS & EXCHANGES
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
Underwear cannot be returned or exchanged due to change of mind.
All BOBBY CARRINGTON UNDERWEAR garments have specific and particular care instructions. These instructions can be found on the care label inside the garment. If you are unsure or require further assistance, please do not hesitate to contact customer service at firstname.lastname@example.org or phone us on +61 2 8920 3320
BOBBY CARRINGTON UNDERWEAR is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.
Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
This Privacy Statement assures that your personal information is kept strictly confidential and at no point will we rent or sell this information. By using this website, you are agreeing to these privacy terms.
To register or purchase BOBBY CARRINGTON UNDERWEAR online, we will require your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. We will never share or sell this information.
Please note that we may use your contact details to inform you of the latest arrivals and sale events. If you would prefer not to receive these updates, please email: email@example.com
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.